Returning a Damaged Item
We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.
Please note: All damaged/defective merchandise must be reported within 30-days of your order’s ship date. Manufacturer Direct, Memorabilia, and Collectible items must be reported within 14-days. If we are notified of your damaged item(s) after this time frame, we will be unable to process your request.
If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:
Contact us and let us know of your issue. Be sure to have your order number ready and a Customer Advocate will be happy to assist you!
If possible, the Customer Advocate will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.
Returning a Wrong Item Received
We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.
Please note: All incorrect merchandise must be reported within 30-days of your order’s ship date. Manufacturer Direct, Memorabilia, and Collectible items must be reported within 14-days. If we are notified of your incorrect item(s) after this time frame, we will be unable to process your request.
If you are reporting a wrong item, please follow the instructions below to receive a refund or replacement:
Contact us and let us know of your issue. Be sure to have your order number ready and a Customer Advocate will be happy to assist you!
If possible, the Customer Advocate will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.
Gift Returns
We would be happy to assist you with your Gift Return. Please contact us with the original Order Number, e-mail address, and the email address you would like your eGift Certificate sent to and we will be able to process the return request for you.
Customers are responsible for the return shipping expenses. If the return is our fault, we’ll cover this charge and provide a return label.
Please note: All returned merchandise must be reported within 30-days of your order’s ship date. If we are notified of your incorrect item(s) after this time frame, we will be unable to process your request.
All Trading Cards, Encapsulated, Loose, or Boxed – No Exclusions, Game Used, Vintage, Customized and Personalized items cannot be returned.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your eGift Certificate is processed.
If items are returned after our 30-day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A refund will not be credited to your account.
*Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take 7-10 business days for your return to reach our warehouse. Once your return is received, it can take an additional 10 business days for us to process your return.
